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Frequently Asked Questions
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
| Cart Total From | To | Standard Shipping* | 2-Day Shipping* | Overnight Shipping* | International Shipping Charge* | HI &AK Standard Shipping | HI &AK 2-Day Shipping | HI &AK Overnight Shipping |
| $0.00 | $87.49 | $6.59 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $87.50 | $174.99 | $10.99 | $13.19 | $21.99 | $36.08 | $17.59 | $21.99 | $32.99 |
| $175.00 | $262.49 | $16.49 | $18.69 | $26.39 | $64.06 | $24.73 | $28.03 | $39.58 |
| $262.50 | $349.99 | $20.89 | $24.19 | $38.49 | $76.01 | $27.16 | $31.45 | $50.04 |
| $350.00 | $524.99 | $24.19 | $41.79 | $63.79 | $131.94 | $31.45 | $54.33 | $82.93 |
| $525.00 | $699.99 | $39.59 | $82.49 | $109.99 | $146.61 | $71.49 | $107.24 | $142.99 |
| $700.00 | $1749.99 | $54.99 | $92.39 | $138.59 | $244.37 | $82.93 | $120.11 | $180.17 |
| $1750.00 | $3499.99 | $83.59 | $116.59 | $164.99 | $354.41 | $108.67 | $151.57 | $214.49 |
| $3500.00 | Plus | $109.99 | $164.99 | $219.99 | $488.77 | $142.99 | $214.99 | $285.99 |
** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
LARGE SIZED PRODUCTS AND CRATING POLICIES:
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length will require frieght shipping and must be crated at an additional cost. Required crates for Metal Prints over 30x40 to 40x60 cost an additional $15.00. Required crates for MetalPrints over 40x60 cost $20.00. All additional crate fees are included in the product total. Freight quotes for these orders can be requested. Please allow additional time for the quote and freight delivery times.
SHIPPING ORIGINAL PAINTINGS:
I ship my original art via USPS or FedEx from my home to addresses within the continental USA. The shipping price for paintings is calculated based on the weight coefficient of each item. Tracking information will be emailed to you as soon as available.
CAN ORIGINAL ARTWORK BE SHIPPED TO international / CANADAN / APO / or FPO ADDRESSES? INTERNATIONAL AND APO SHIPPING:
Shipping original artwork to addresses outside of the continental US and APO addresses is possible and I have experience doing this. International orders typically arrive within 6-10 business days after being shipped with USPS Priority Mail or FedEx International Economy services. Buyers are responsible for international shipping costs plus any customs and import taxes that may apply. Delays due to customs may occur and are outside of my control. Shipping quotes are available for large orders or orders shipped to international destinations. Please contact me at lidforsbarbara@gmail.com with the details of what should be in the order and the address it should be shipped to.
WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact lidforsbarbara@gmail.com with your order number for further instructions.
Can I cancel my order?
All print sales are final. Please contact lidforsbarbara@gmail.com as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please contact me at lidforsbarbara@gmail.com.
Who to contact?
You can reach out at any time sending us a message at lidforsbarbara@gmail.com.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!
